Timothy |Tim| Peters [.ca]

Tim Peters Fundraising Page For Canadian Hero Fund

timpeters — Sun, 29 Nov 2009 20:28:04 +0000

Tim Peters Fundraising Page For Canadian Hero Fund.

Excited To Be Attending TEDxTO

timpeters — Tue, 08 Sep 2009 05:44:01 +0000

I was honoured to learn I received an invitation to attend the TEDxTO Conference (tedxto.com) that takes place September 10, 2009 in Toronto. There is going to be an amazing and diverse group of speakers at the conference (see http://www.tedxto.com/?q=node/2). If these speakers are of interest to you there are going to be venues setup across the city that will be broadcasting the conference- see website for more details.

One Lap Top Per Child

timpeters — Thu, 13 Aug 2009 06:18:26 +0000

A great video showing the functionality of the One Lap Top Per Child Computers:

How TOMS Shoes Was Born

timpeters — Thu, 13 Aug 2009 06:00:25 +0000

charity: water

timpeters — Thu, 13 Aug 2009 05:50:47 +0000

charity: water – an amazing charity and a great marketing video:

Charity industry gets some needed scrutiny

timpeters — Thu, 13 Aug 2009 05:44:47 +0000

Excerpt:

Charity is big business in this country. Canada has 84,771 registered charities that together reported donations of $10-billion in the last 12-month period for which statistics are available. This is five times the revenue of Tim Hortons. More than 23 million people, or 84 per cent of the Canadian population over the age of 15, made personal donations to charities (and other non-profit organizations) and were apparently ready to give more – provided they could be persuaded that their money would be used productively. In one 2008 survey, 80 per cent of people cited a need for more information about charities; in another, 33 per cent cited a lack of confidence in them.

The question is: Can one of the tools of capitalism – professional scrutiny by investment analysts – give wary donors the information they need to make sound donations?

Article Continued At The Globe & Mail: http://www.theglobeandmail.com/report-on-business/commentary/charity-industry-gets-some-needed-scrutiny/article1249026/

Why You Need to Use Call Centers to Lower Business Costs

timpeters — Sat, 13 Jun 2009 16:49:38 +0000

Having someone in your office answering the phone or making sales calls for you is inefficient and can end up costing you sales and money. If you are looking for a way to increase sales and lower business costs, you need to use call centers. These contact centers can offer order taking as well as lead generation for a fraction of what you pay someone who sits in your office.

Today, more than ever, it is important for any business to lower their costs. Whether your business depends on lead generation or offers customer service such as technical support, you can make call centers work for you.

Sales calls are only one way to make use of this outsourcing service. If you provide customer service for your clients such as technical support for your products or services, you cannot afford to rely on a staff working nine to five in your office to handle incoming calls. You need a center that will not only offer full customer support, but will also act as an answering service. This way, you will never miss another call and your customers will not be frustrated when they are unable to get in touch with your company. People today expect to have service support around the clock, but this is not feasible with an on site staff.

In addition to offering around the clock service and support, you can also use contact centers as way to take orders as well as offer email support for your business. Many of these centers also offer live chat options for those who would prefer to get answers right away by using their computer.

Every time you shut off your business phone, you run the risk of losing business. People will not want to talk to an answering machine and wait for a return message. In the world of today, people expect to receive answers as well as place orders for products and services around the clock. When you use outsource lead generation and customer service to call centers, you not only save money when it comes to costs, but you also end up giving customers the full time support and service that they have come to expect from other providers.

Take a look at contact centers and see what they can do to help your business increase sales, customer satisfaction and generate leads for your business and at the same time save you money.

Utilizing a Call Center to Increase Your Business Revenues

timpeters — Wed, 27 May 2009 21:08:35 +0000

Call Centers are an innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size. You can also decrease your overhead cost by running an operations crew from 9 – 5 while having a call center open twenty-four hours a day, 7 days a week. There are several different ways to utilize a call center in your business. Many of them include an answering service, live chat, and email support. It is most certainly the most cost effective approach to increasing your business while lowering your overhead costs.

Using a outsourcing center as an answering service after office hours is an excellent way to assure that you do not miss one single important phone call or message. An answering service is most important for service based businesses such as plumbers, contractors, electricians. These types of call centers are already in use by many offices that include medical professionals. These are primarily used for emergency situations but can be tailored to meet any need you as the professional might require.

Another essential use for outsourcing is order taking. Your business can be increased by at least 20 – 30 % just by utilizing a call center for all your order taking and customer service needs. A call center is open twenty-four hours a day, 7 days a week therefore allowing your customers to place their orders at any time they choose. They can order from the privacy of their own home at their convenience.

Technical and email support is also a productive use for call centers and outsourcing. You can provide support at any time of the day for anyone who has any issue with your product or company. Email support and live chat can be provided without the use of phones and the labor costs associated with this endeavor can be kept relatively low while still providing the ultimate in customer service to your clients.

Sales can be increased by providing a call center number for customers to leave their contact info for lead generation. Many people are irritated by telemarketing calls but if they call YOU and request that a representative call them during a specific time period, the chances of a good sale have just increased by 60%.

Increase your sales today by implementing a call center into your business without the additional setup cost of labour, equipment and overhead costs associated with expanding your own office.

How to Increase Your Sales and Profit by Utilizing Call Centers

timpeters — Wed, 27 May 2009 20:29:15 +0000

Call Centers are an innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size. You can also decrease your overhead cost by running a miniscule operations crew from 9 – 5 while having a call center open twenty-four hours a day, 7 days a week. There are several different ways to utilize a call center in your business. Many of them include an answering service, live chat, and email support, order taking, and lead generation. It is most certainly the most cost effective approach to increasing your business while lowering your overhead costs.

Increase your sales today by implementing a call center into your business without the additional setup cost of labor, equipment and overhead costs of a building or storefront.

How To Do Customer Service in a Twitter World

timpeters — Sun, 17 May 2009 04:19:45 +0000