SalesForce.com has launched a new product called ‘Service Cloud’. It compiles customer service information about a company from different sources from all over the Internet which can then be used in the contact center environment.
Will SaleForce.com’s new ‘Service Cloud’ Revolutionize Customer Service & the Call Center Industry?
January 18, 2009 · Leave a Comment
Categories: Call Centers · Consumer Experience · Ecommerce · outsourcing
Tagged: call center, contact center, customer service, force.com, salesforce.com
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